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Unless an item is faulty, returns should be made within 28 days of receiving your order. Please contact our Customer Service team to arrange your return. Please be aware that you must contact us and request a return within 14 days of receiving your order. Please fill up product return form here or contact us by mail support@neoline.com

We will need to know your order number, the items you wish to return and the reason for returning the items.

Please return the items in their original packaging, package the items securely and ensure our returns form is included inside.

You will need to obtain a proof of postage receipt when you return your items to us.

Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please ensure that you send your item back to us using a delivery service that insures you for the value of the items.

If you request a replacement item and the item is no longer available, we will process a refund back to the original account you used to purchase the item.

Please note, all unwanted items need to be returned in pristine condition with all tags intact.